Refund & Cancellation Policy

At Aaishritha Naturals, customer satisfaction and product quality are our highest priorities. Please read our cancellation, return, replacement, and refund policy carefully. 1. Order Cancellation Policy Before Dispatch You can request cancellation of your order before the package is handed over to our courier partner. Please contact customer support as soon as possible. If the cancellation is approved, the refund will be initiated to the original payment method in accordance with applicable payment and banking timelines. Contact us: Phone / WhatsApp: +91 99660 08087 Email: support@aaishrithanaturals.com After Dispatch Once an order has been dispatched from our warehouse, cancellation may not be possible. If you have received a damaged, incorrect, or defective item, please refer to our Returns & Replacement Policy below. 2. Returns & Replacement Policy Due to the perishable and hygienic nature of food items such as oils, pickles, honey, and jaggery, we generally do not accept returns on opened packages. However, we may provide a replacement or refund in the following cases: Transit Damage: The oil tin, bottle, or package arrived broken, cracked, damaged, or severely leaked. Wrong Item Shipped: The delivered item does not match your confirmed order. Quality or Packaging Issue: There is a verified quality issue or packaging seal defect. 3. How to File a Claim for Damage or Incorrect Items To request a replacement or refund: Take clear photographs or a short unboxing video showing the damaged package, product, or seal. Submit the claim as soon as possible, preferably within 48 hours of delivery. Send the photographs or video along with your Order Number through WhatsApp or email. Our team will review and verify the claim. Depending on the issue, we may provide a replacement or process an approved refund. Contact us: Phone / WhatsApp: +91 99660 08087 Email: support@aaishrithanaturals.com 4. Refund Timelines Approved refunds will be initiated to the original payment method used for the purchase. The time taken for the amount to reflect in your account may vary depending on the payment provider and banking process.